General Questions

• What types of cakes do you offer?
  We offer a wide range of cakes, including custom cakes, birthday cakes, wedding cakes, cupcakes, and seasonal specials.

• Are your cakes freshly made?
  Yes! All our cakes are freshly baked with high-quality ingredients to ensure the best taste.

• Do you have eggless, gluten-free, or vegan cake options?
  Yes, we offer eggless, gluten-free, and vegan cakes. Please check the product descriptions or contact us for custom requests.

• Do you use natural ingredients?
  Yes, we use high-quality natural ingredients with no artificial preservatives.

• Can I customize my cake?
  Absolutely! You can choose flavors, designs, and even add a personal message to your cake.

Ordering & Payment

• How can I place an order?
  You can order through our website by selecting your desired cake and checking out online.

• How far in advance should I place my order?
  We recommend placing your order at least 24-48 hours in advance. Custom cakes may require more time.

• What payment methods do you accept?
  We accept credit/debit cards, Idram, and other secure online payment methods.

• Can I cancel or modify my order?
  Orders can be modified or canceled within 12 hours of placement. For urgent requests, please contact us directly.

• Do you offer discounts for bulk or corporate orders?
  Yes! We offer special discounts for bulk and corporate orders. Contact us for more details.

Delivery & Pickup

• Do you offer home delivery?
  Yes, we offer delivery within. Delivery charges may apply based on location.

• How long does delivery take?
  Standard delivery takes 4-5 hours. For same-day or express delivery, additional charges may apply.

• Can I pick up my order?
  Yes! You can choose the “Pick-Up” option at checkout and collect your cake from our store.

• What if my cake gets damaged during delivery?
  We take extra care to ensure safe delivery, but if you receive a damaged cake, contact us immediately for a resolution.

Customization & Special Occasions

• Can you make a cake based on a specific theme or design?
  Yes! We specialize in custom cakes for birthdays, weddings, and other events.

• Can I add a personal message to my cake?
  Yes! You can add a custom message during the checkout process.

• Do you offer edible photo cakes?
  Yes! You can upload your image, and we will print it on the cake using edible ink.

• Do you provide candles and cake toppers?
  Yes! You can add candles, toppers, and other accessories when ordering.

Allergies & Storage

• Are your cakes nut-free?
  Some of our cakes contain nuts, and we operate in an environment where nuts are used. Please inform us of any allergies when ordering.
• How should I store my cake?
  Cakes should be refrigerated and consumed within 24-48 hours for the best taste.
• Do you provide ingredient details for allergy concerns?
  Yes, ingredient details are available upon request.

Others

• Do you have a loyalty program?
  Yes! Sign up for our rewards program to earn points on every purchase.
• How can I contact customer support?
  You can reach us via email, phone, or through the contact form on our website.